Role of the Mediator
Maintain an "outsider's" impartial view of the parties and their issues.
Disclose a prior relationship
-if any- with either party.
Provide the parties
with a safe and comfortable environment for
dealing with their issues.
Help the parties identify their goals and try to achieve them.
about the subject area being discussed.
Promote mutual understanding.
Help the parties listen and understand each other's perspective better.
Help the parties identify solutions to their dilemmas.
Help the parties untangle their "sticking points".
Leave decisions to the parties.
Maintain the parties' autonomy in making their own decisions.
Educate and inform.
Provide information as necessary.
Help the parties understand the consequences of various options
that they are exploring and the consequences of failing to reach an agreement.
Encourage and commend collaboration.
If the Parties need to continue working or collaborating after the mediation,
the mediator, via the mediation process, helps them transition to a different
and better working relationship going forward.